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Frequently Asked Questions

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Do you bring cleaning supplies?
Yes, we bring professional supplies, tools, and vacuums. Eco-only products are available on request at no extra cost.
What areas do you serve?
We currently serve major metro areas across Canada, including the GTA, Vancouver, Calgary, Edmonton, Ottawa, and Montréal.
How do I reschedule?
You can reschedule online or by contacting support at least 24 hours in advance to avoid fees.
Are you insured and bonded?
Yes. Every service is insured and bonded for your peace of mind.
What is your satisfaction guarantee?
If anything was missed, let us know within 24 hours. We’ll return promptly to make it right—free of charge.
How is pricing calculated?
Rates are based on home size, condition, and selected add-ons. You’ll see a clear estimate before booking.
How long does a typical cleaning take?
Most standard cleanings take 2–4 hours depending on home size, number of rooms, and specific requests.
Is it okay if I have pets?
Absolutely! Please let us know about pets in advance and secure any anxious animals for their comfort and safety.
What is your cancellation policy?
Cancellations within 24 hours of the appointment may incur a fee to compensate your reserved time slot.
What payment methods do you accept?
We accept major credit cards and Interac. Your card is only charged after service completion.
Is tipping expected?
Tips are never expected but always appreciated. You can tip in cash or add a tip to your invoice.
Do you offer move-in/move-out cleaning?
Yes. Our move-in/move-out packages include inside appliances, inside cabinets, and baseboards for a fresh start.
Do you handle post-construction cleaning?
We provide post-renovation deep cleaning, including fine dust removal, detail work, and HEPA vacuuming.
Can I set up recurring cleanings?
Yes—weekly, bi-weekly, or monthly. Recurring clients enjoy preferred time slots and discounted rates.
Do you offer eco-friendly options?
By request, we use fragrance-free, biodegradable products that are safe for kids and pets.
How do you access my home if I’m away?
You can provide a lockbox code or arrange a secure key handoff. We verify access with two-step confirmation.
Can I request special tasks or add-ons?
Yes—oven, fridge, interior windows, laundry folding, and more. Add them during booking or contact support.
Can I provide my own supplies or tools?
Absolutely. If you prefer specific brands or equipment, tell us ahead and we’ll gladly use them.
What health and safety protocols do you follow?
Teams sanitize equipment between jobs, wear shoe covers on request, and follow standard hygiene protocols.
How do I contact support?
Reach us by email or phone during business hours. We aim to respond within one business hour.